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Returns and Refund Policy

Last updated: 2024-04-18

Thank you for shopping at Joel Potter Photography LLC. If you are not entirely satisfied with your purchase, we're here to help.

Please review and understand this policy before making a purchase. If you have any questions or concerns, feel free to reach out to us at

Digital Products

We reserve the right to refuse returns and refunds on all digital products. Due to the nature of digital goods, once the product has been purchased and downloaded, it cannot be returned or refunded.


Each print is custom made to order. Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. To initiate a return or refund for prints, please contact us at

Buy Now/Pay Later

Products purchased using any Buy Now/Pay Later payment plan such as Paypal, Afterpay, or similar services are not eligible for refunds. By choosing a Buy Now/Pay Later payment option, you agree to abide by the terms and conditions of the payment provider. If you have any questions or concerns regarding your payment plan or eligibility for refunds, please contact the payment provider directly.

Contact Us

If you have any questions about our Returns and Refund Policy, please contact us at

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